Streamlining Operations and Merchandising at The Home Depot
The Challenge:
As one of the largest home improvement retailers in the world, The Home Depot operates at a massive scale. For a few Toronto-based stores, managing the complexities of in-store operations and merchandising presented significant challenges, including inefficiencies in processes and inconsistencies in execution. These issues were affecting the customer experience and operational productivity at the store level, requiring a comprehensive solution to streamline workflows and enhance merchandising practices.
The Approach:
Scalify OS partnered with The Home Depot to identify operational pain points and implement practical solutions to optimize efficiencies and improve in-store merchandising.
Operational Efficiency Assessment:
We conducted an in-depth review of store-level operations to identify bottlenecks, redundant processes, and inefficiencies impacting staff productivity and customer experience.Streamlined Workflow Implementation:
Working directly with store teams, we redesigned workflows to reduce time-consuming tasks and eliminate redundancies. This included optimizing inventory management, improving stock replenishment processes, and enhancing task delegation.Merchandising Optimization:
By collaborating with in-store teams, we developed best practices for visual merchandising and product placement to maximize sales impact and improve the customer journey.Employee Training and Support:
We provided tailored training sessions for store employees and managers, equipping them with the tools and knowledge to sustain the new systems and processes long-term.
The Results:
The partnership with The Home Depot delivered measurable improvements in operational performance and merchandising execution:
Increased Efficiency: Streamlined workflows reduced task completion times by 30%, enabling store teams to focus more on customer service and sales.
Enhanced Merchandising Impact: Optimized product placements and merchandising strategies led to a noticeable boost in sales in key categories.
Improved Employee Productivity: Training and process enhancements increased team engagement and reduced turnover.
Better Customer Experience: Simplified operations and improved merchandising created a smoother shopping experience for customers, driving loyalty and repeat visits.
